The player’s account had been fully verified and the funds were not bonus-related. Additionally, there are rules restricting withdrawals if a player’s total lifetime withdrawals exceed five times their total deposits, with weekly incremental payments applied. Gorilla Wins encourages players to set strict budget limits prior to playing, take regular breaks during extended sessions, avoid increasing bets impulsively to chase losses, and utilize built-in casino tools such as self-exclusion or time-outs. However, these bonuses come with a relatively high wagering requirement of 50 times the bonus amount that must be met within 30 days, and a minimum deposit of €20 is required to qualify. The platform’s game library is notably supported by Betsoft and Parlay, leaders in delivering 3D video slots and classic casino content with high production values.
Gorilla Wins Casino bonuses
We do not recommend taking advantage of any offers from this casino, but to rather choose from other online casino bonus offers. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player reported that the money finally arrived in her account, and the complaint was marked as resolved.
- The player’s account had been fully verified and the funds were not bonus-related.
- He described poor customer service and alleged that the casino canceled winning bets.
- Known by many as the pioneer of stunning video slots, NetEnt always brings next-gen graphics and captivating themes to the table.
- Yes, Gorilla Wins is a Curacao licensed casino site for UK players.
- Poker games are available in the main online game library, giving you a few versions to try.
- Basically, Gorilla Wins Casino’s sister sites are other online casinos under the Mad Entertainment DS DV umbrella.
Please let me know if you need help with anything regarding the case or if casino will try to contact you (email protected). Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Of course still I don’t have my money withdraw 🙁 Indeed, fake license is one of the reason why this casino has such low Safety Index. I have answer from Egaming Curacao, Gorilla WINS Net have fake licence, don’t have any licence
I have tried to contact the casino repeatedly but had no success. I will now transfer your complaint to my colleague Mirka (email protected) who will be at your assistance. Hello account is fully gorilla wins casino verified and the bank transfer approved. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Thank you very much for submitting your complaint. This could have negatively affected the casino’s rating and potentially prompted a change in their approach.
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Special Features and Game Variety
This allows players to claim additional cash bonuses and free spins as they continue their gaming journey. These casinos look and feel different but share a lot under the hood, aiming to appeal to different types of players. Yes, new players can access a welcome bonus package spread over their first five deposits, potentially earning up to €6,000 and 175 free spins. Gorilla Wins provides free demo modes for many of its slot and table games, allowing players to test gameplay mechanics and features without risking bankrolls. That said, as far as we know, Gorilla Wins Casino does not offer any free bonuses to new players.
100% bonus up to £750 + 100 Free Spins 400% bonus up to £2,450 + 300 Free Spins The brand Gorilla Wins (gorillawins.com) is managed by Mad Entertainment DS DV, based in Curaçao. I will mark the complaint as “unresolved” in our system.
About payment methods and win and withdrawal limits
Additional miscellaneous games occasionally surface to diversify gambling choices beyond conventional styles. Beyond mainstream casino formats, Gorilla Wins presents specialty games including various forms of keno and unique boardgame-inspired titles like Lucky Star and Fortune 36. These games generally come with high-definition streams and interactive features controlling bets and player interaction during sessions.
Poker
- Customer support is available by live chat and email, but responsible gaming tools and UK oversight are pretty much missing.
- The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems.
- Despite having contacted customer support, he faced difficulties providing a screenshot as the app restricted it and claimed that he had played the £8 after the bonus round.
- By simply completing the registration process and making the first deposit, new players can claim an impressive 400% bonus up to €/$ 2000 along with 120 Free Spins.
- Their slot selection is particularly noteworthy, with popular titles like “Wish Master” available for players.
The casino failed to respond to our repeated requests for communication. We advised the player to contact her payment provider for investigation. The Complaints Team had attempted to contact the casino multiple times but received no response. The Complaints Team had contacted the casino for a resolution, but no response was received.
Also, if lifetime deposits are below €200, withdrawal is capped at ten times the last deposit, with any excess forfeited. Players are also advised to seek professional help if gambling begins to disrupt their daily lives. Adhering to these measures can help maintain enjoyment without adverse consequences, reinforcing safe participation within the online gambling environment. Together, these providers maintain a balance between innovative entertainment and timeless casino staples, sustaining player retention and satisfaction. Parlay supplements with straightforward but reliable casino games such as traditional table and video poker variants.
Player’s winnings have been confiscated.
As the casino operated without a valid license and didn’t refer to any ADR service, we had marked the complaint as ‘unresolved’. However, the casino had repeatedly cancelled the withdrawal without any communication. This had been the player’s first attempt at withdrawal. Initially, the casino had cancelled their withdrawal due to “technical issues” and an incorrect sort code. The player from the United Kingdom had experienced issues with a withdrawal request.
Because of these complaints, we’ve given this casino 1,672 black points in total. We currently have 9 complaints about this casino in our database. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
After several attempts to contact support, he received unresponsive chat sessions and contradictory information about the withdrawal. The Complaints Team had attempted to resolve the issue by communicating with the casino, which ultimately did not respond adequately regarding the disputed funds. Despite having contacted customer support, he faced difficulties providing a screenshot as the app restricted it and claimed that he had played the £8 after the bonus round. The Complaints Team attempted to contact the casino multiple times but received no response, and the casino operated without a valid license, leaving no authority to escalate the issue. To test the helpfulness of customer support of this casino, we have contacted the casino’s representatives and considered their responses.